Accessibility Statement

RYDE Mobility Ltd and its affiliated entities (hereinafter the “Company”) is committed to providing a positive service experience to all its site visitors. The Company, with the assistance of accessibility consultants, makes the utmost effort and invests resources in delivering equitable, respectable, accessible, and professional services, as applicable under the Equal Rights for Persons with Disabilities Law 1998, the regulations adopted pursuant thereto.

 

Accessibility Arrangements in the Office

There is no customer service in our office.

 

Customer Service

All of the Company’s employees who provide customer service, are here also to provide people with disabilities with accessible service and to best handle customers’ requests regarding accessibility.

 

Website Accessibility

The Company believes and works towards equal opportunities in the online space for people with disabilities.

 

Website accessibility information

• This site meets the requirements of the Equal Rights Regulations for Persons with Disabilities (Accessibility Adjustments for Service), 2013.

• Accessibility adjustments were made in accordance with Israeli Standard recommendation (SI 5568) for online content accessibility at the AA level and the International WCAG2.0 document.

• Accessibility measures on site:

  • Standard – The site is supported by popular browsers (such as Chrome, Mozilla, Edge), in their latest version, as well as on cellular phones.

  • Enlarging website display – Users who have difficulty seeing and wish to enlarge site display can do so by simultaneously pressing the “Ctrl” and “+” keys (Control and Plus). Each click on these keys will enlarge the display by 10%. To reduce the display size, press “Ctrl” and “-” (Control and Minus) simultaneously.

  • Operating the site using a keyboard - Users who have difficulty operating a mouse can browse the site using a keyboard. Repeatedly pressing the Tab key will move between the various links on the page. Pressing Enter will launch the selected link.

  • Assistive technology support – This site is an accessible site that is also suitable for viewing for people with disabilities and enables screen reading software support. To verify the accessibility of site content, the site was tested using the NVDA screen reading software.

 

Ways of contacting us for requests and suggestions for accessibility improvements

The Company makes the utmost effort and invests resources in improving and maintaining the site’s accessibility. If you encounter any accessibility problem or malfunction, please let us know, detailing the problem you encountered, the browser you are using, the operating system and the supportive technology you are using (if any) and we will make every effort to find a suitable solution for you and to address the malfunction as soon as possible.

 

Contact Information

If you have encountered any special accessibility requests, you are welcome to contact our accessibility coordinator, Mr. Elad Gamrasni in one of the following ways:

E-mail: eladg@goryde.com

Phone: +972-4-9990622, on business days between 8:30 to 17:00.

 

Last Update 11.5.2025

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