Website Privacy Policy - Ryde Mobility

Last updated: 30.4.2025

 

Ryde Mobility Ltd. (Hereinafter the “Company”,”we” or “us”) respects the privacy of users (“you” or “user”) entering the Company’s website (Hereinafter the “Website”) and / or the users of the various information and services offered within its framework.

The Website is hosted and operated using the Wix.com platform. Wix acts as a service provider and Data Processor on behalf of the Company, providing infrastructure and website functionality under the Company’s instructions. For more information about how Wix processes personal data, please read Wix’s Privacy Policy: https://www.wix.com/about/privacy.

 The purpose of the terms set forth in this Privacy Policy, which form an integral part of the Terms of Use, that can be found at the following link: https://www.goryde.com/terms-of-use, is to review, inter alia, the manner in which the Company collects and processes  Personal Information (as defined below) provided to it by users of the Website.

You have no legal obligation to provide us with Personal Information (as defined below), and its provision is dependent on your choice and consent. If you don’t want to provide Personal Information to us, or object that we will process your Personal Information, please refrain from using the Website in any. If you want to recant your consent to this Policy, please contact us through the following email address: support@goryde.com.

If you are under the age of 18, please read this Privacy Policy together with a parent or legal guardian. We recommend that minors do not submit any personal information through the Website without the knowledge and approval of a responsible adult.

The Privacy Policy is worded in masculine for convenience only and applies to both women and men.

We may from time to time change the provisions of its Privacy policy, to reflect technological and / or business and / or legal and / or regulatory changes and the like. In this case, the changes will be updated in this document and published on the Website. Your continued use of the Website after making the changes will indicate his consent to these changes, and therefore the company recommends reviewing this privacy policy from time to time.

 

Personal Information That We May Collect and Use

 

‘Personal Information’ is an information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, or as otherwise defined as such in applicable laws.

 

We may collect and process the following Personal Information related to you: 

• Any Personal Information that you  voluntarily fill in our contact form under “Contact us” or  “Get Demo” tabs on the Website, or provide us in any other way through the Website, including by phone, e-mail, or otherwise. In such cases the types of Personal Information you would typically provide us with are your name, and email address, and may also provide Us with telephone number and business email address, your workplace/company, job title and further details of your choice.

• Traffic data that your online activities through our Website generate, such as IP addresses, browser information, session durations and viewed pages as further detailed under the Cookie and Trackers section in this Policy. 

Purposes of Use of Personal Information

We collect and process Personal Information provided by users through our Website for the following purposes:

• To respond to user inquiries and demo requests – when you submit a  contact form on our Website (such as a contact form or a demo request request), we use the information you provide (e.g., name, email address, phone number, company) to follow up and communicate with you as requested.

• To manage and maintain communication with you – including the ability to respond to service-related questions or administrative matters.

• To send direct marketing messages – only where you have explicitly provided your consent, we may send you promotional updates, newsletters, or other marketing content related to our services.

• To manage our mailing list and customer relationships – including storing submitted data in our secured systems in order to follow up on your interest in our services.

• To operate and improve the Website – such as maintaining technical functionality, securing the Website, and preparing for the future integration of tools that may analyze Website traffic or user behavior (subject to applicable legal requirements).

We process your Personal Information solely for the purposes outlined above and only to the extent necessary to fulfill those purposes. We do not share your Personal Information with third parties, unless explicitly permitted by you or required by law.

Transfer of Personal Information to Third Parties

At present, we do not transfer your Personal Information to third parties for commercial purposes, and we do not sell or rent your data.

However, we may share your Personal Information in the following limited circumstances:

1. With service providers and infrastructure platforms – such as Wix.com, which hosts our Website and provides secure data storage and technical functionality. These providers process data on our behalf and are contractually obligated to protect it in accordance with applicable data protection laws.

2. With your explicit consent – if you agree to receive marketing communications, we may use third-party marketing platforms to manage our mailing lists or send communications. Any such transfer will be done solely with your consent and subject to applicable legal safeguards.

3.   Legal Requirements and Protection of Rights - We may disclose Personal Information if required to do so by law, court order, or governmental request, or where necessary to protect our legitimate interests or those of others, including enforcing our terms, preventing fraud, or ensuring the security of our Website and other services.

4. A merger, acquisition, or any other structural change (including during the negotiation for such a merger or acquisition) will require Us to transfer Personal Information to another entity as part of the structural change.

 

Cookies and Trackers

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device, remember your preferences, and enhance your user experience. Cookies can be set either by the website you are visiting (“first-party cookies”) or by third-party services that run content on the website (“third-party cookies”).

The Website is hosted on the Wix.com platform, which uses cookies for various purposes. These may include:

Essential Cookies

These cookies are necessary for the normal functioning of the Website and are automatically placed by the Wix platform. They enable core features such as secure access, session stability, load balancing, fraud prevention, and saving user interface preferences. These cookies are required and cannot be disabled via the Website.

Analytical and Marketing Cookies

Wix may also place additional cookies for purposes such as analyzing traffic, measuring user interactions, improving performance, or supporting marketing-related features. These cookies may collect general usage information such as page views, browsing behavior, and device data.

Trackers

The Website or third-party tools integrated through Wix may also use tracking technologies such as web beacons (also called pixel tags), scripts, and similar tools. These help us or our service providers analyze trends, monitor the effectiveness of communications, and secure the Website against misuse.

You can manage or disable cookies by adjusting your browser settings. Most modern browsers allow you to (i) view what cookies are stored; (ii) delete existing cookies; (iii) block all or selected types of cookies; (iv) receive alerts before new cookies are placed.

Managing Cookies

You may control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, or to configure alerts before a new cookie is saved. Please note that disabling essential cookies may affect the functionality or performance of the Website.

For more information about how Wix uses cookies, please see Wix’s Cookie Policy at:[ https://support.wix.com/en/article/cookies-and-your-wix-site].

 

Transfer of Personal Information Outside Your Territory[DL4] 

Although we do not actively transfer your Personal Information to third parties or outside of Israel, our Website is built and hosted on the Wix.com platform, which provides us with technical infrastructure and online tools.

Accordingly, Personal Information submitted through the Website may be stored and processed by Wix.com Ltd. and its affiliated entities, which may have servers and support teams located in jurisdictions outside of Israel, including the European Economic Area (EEA), the United States, and other countries.

Wix acts as a “Data Processor” or “Data Holder” on our behalf and is contractually committed to handling your Personal Information securely and in compliance with applicable privacy laws. Wix is certified under various international standards, including ISO/IEC 27001 and 27701, and provides a privacy policy detailing its data handling practices, available at: https://www.wix.com/about/privacy.

For users in the EEA, and in accordance with the Israeli Privacy Protection Regulations (Instructions Regarding Information Transferred to Israel from the EEA), 5783–2023, we ensure that:

• Your Personal Information is processed lawfully, fairly, and transparently;

• Adequate safeguards are in place for any onward transfers by Wix to third countries;

• Data subjects’ rights under the GDPR are upheld, including the following rights: the rights to access, rectify, erase, restrict, and object to processing, as well as the right to data portability

• No further transfer of data occurs without a legal basis and appropriate safeguards.

We remain the Data Controller of your Personal Information and Wix acts solely as our Data Processor (Data Holder).

Rights regarding Personal Information 

You have the right to review your Personal Information that we process and may have rights, under applicable law, to request the update, amendment, and deletion of Personal Information which is incomplete or outdated or exercise other rights under applicable law depending on your jurisdiction, by contacting us at: support@goryde.com. We will act in accordance with the applicable law, in order to comply with your request.

We may retain certain Personal Information as deemed required by us in accordance with applicable laws, or for legitimate business reasons, for the duration as required under the applicable laws. In addition, we may delete any Personal Information pursuant to our policies, as in effect from time to time.

 Information security
 

The Company does everything in its power to protect the confidentiality of the information and data provided by the users of the Website, while taking acceptable precautions and using advanced security technologies. The user is aware that the company devotes resources and takes strict measures to prevent intrusion into the Website and to prevent possible invasion of users’ privacy, but it is unable to completely prevent disruptions to the Website.

The Website is hosted and operated using the Wix.com platform, which provides built-in infrastructure-level security. Wix applies industry-standard protections including:

• SSL (Secure Socket Layer) encryption by default

• Firewalls and DDoS protection

• Server monitoring and threat detection tools

• Controlled access to its systems and infrastructure

The Company uses reasonable and acceptable means of protection and encryption in relation to the activities of providing online information in accordance with the law, and takes care to update them regularly, inter alia, to protect the Website and its contents from unauthorized intrusions, breaches or eavesdropping. The said safeguards are intended to secure the flow of information between the user’s computer and the Website’s servers, the communication through it and the information under the company’s control, against accidental or intentional exploitation, loss, destruction or against access by unauthorized and / or unauthorized persons and / or parties.

The Company is regularly updated with technological developments in order to provide users with the best protection against intrusion and / or hacking, including unauthorized access to its databases. At the same time, the company clarifies that in cases which are not under its control and / or due to force majeure, it does not guarantee that the Website will be operated properly without any interruption and / or that the Website and / or information and data collected and / or provided as above will be completely immune. Because of unauthorized access and / or intrusion into the Company’s databases and that the user is aware that the Company will not be liable for any damage and / or loss, direct or indirect, of any kind, caused as a result, including due to invasion of privacy.
 

 

Contacting us

 

To exercise your rights under this Privacy Policy and applicable laws, please send a written request to the company via the “Contact Us” page on the Website or alternatively you can contact one of the contact details listed below.

For any questions and / or clarifications and / or comments regarding this Privacy Policy, or if you wish to delete, change or correct your personal information, please send an e-mail to: support@goryde.com
Alternatively, you are welcome to send a letter to the Company’s address : Ryde Mobility Ltd., Hayozma 12, Rishon Lezion, Israel.  All correspondence to the company must include your full details including, residential address and contact email address. The Company will endeavor to respond to any reasonable request / request within a reasonable time.

To the extent that you believe that your privacy has been violated in any way by the use of the website, by any party, you can contact the company in the manner stated above.

​

​